Diversity

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We all know that diversity helps make everything better. Throughout business, as it’s evolved and included different perspectives, cultures, sexes, races, experiences the results have always been improvement. Yet there is still a void of Diversity in this country. People are still wondering, why should I invest in Diversity?

When Men Ruled

Once upon a time in this country MEN designed products for babies, although they didn’t provide care of babies because that was woman’s work. Did you know the disposable diaper was development because a man, probably like the one on MADMEN, came home from work and asked his wife how can they improve the diaper, see they used to be made out of cloth and you had to wash them, anyway this guy’s wife said something like, I wish I could throw them away. Boom!

Well, you might say “that was the old days” and “men don’t think that way now” right? Well excuse me but recently didn’t a man get on the news and say that it was virtually impossible for a woman to get pregnant as a result rape? Hmpf, here’s my point, it’s not been that long ago and unfortunately in this country – in this American work force – in our institutions of education – there are  people making statements and decisions without the benefits of diversity. No consideration to other perspectives – cultures – races – and sexes.

More Flavors

When was the last time you were in a grocery store?  If you haven’t been in a while I suggest you go shopping and notice all the products on display. We have more flavors and varieties to choose from. Just about every product has a new flavor or flavor combination; milk, chips, ice cream, sauces, soda, beers, cereal, rice, pasta, and peanut butter. There’s something for everyone.  Marketers and Advertisers understand that the world is not just plain vanilla any longer. People want foods and beverages that reflect their expanding taste buds and diverse cultures.

One of my dearest friends, Chiem, she’s Asian. She’s taught me a lot about Asian culture, from the clothes, to the food, music and family rituals. Now I am not as ignorant when I’m around others with an Asian background and they seem to appreciate that I have a familiarity with their culture. That’s diversity in action.

Today Diversity is Mostly B.S.

Wait, let me explain, I need to take you back to the early 1990’s; I was born and raised in Memphis, TN a majority black city and sadly majority poor city. The birthplace of Elvis Presley and the death place of Dr. Martin Luther King Jr. I went to undergrad school in Davenport, IA, a nice mostly majority white populated city.

A lot of my time in Iowa was spent trying to explain and educate the masses on the importance of Diversity and Inclusion. When you are minority is a space of majorities, you are always under a microscope. Anything you say or do is taken as an indication of the group you represent.

While in Iowa, I met and befriended some really great people who I am proud to say I am still friends with to this day- they happen to be white people. There were also many good administrators, faculty members, and teachers, who understood the importance of diversity and tried to help spread the word as much as possible.

Most of the time we had to justify and explain why it was important to invest funds in a Black Student Union, why it was important to try to hire black faculty and staff, and why it was important to invest minority scholarships. And for years this went on and it’s still going on. Unfortunately, you either get it or you don’t – it’s just that simple.

America Still Has Work To Do

Fast forward to today and there is still work to be done. Some feel that there is not an issue with Diversity in America because we have a black man in the Oval Office however, have you seen and read the things that prominent people have said about him and his wife in the news media? He’s been called a “boy” and “dick” and his wife has been respected too. And while the President is a black man, the election process is a prime example of racial tensions that still exist in this country – for instance, some people are convinced he is a Muslim. Make no mistake there are people in the country that have a hard time with the fact that a black man is the Commander in Chief.

There are still companies and institutions with little to no minority representation. Even though we know diversity and variety makes for a more robust life and more exciting workplace – we are still a predominately plain vanilla culture.

Let’s talk about Title VII and Civil Rights Act of 1964

In my line of work (human resources) the Civil Rights Act of 1964 and Title VII are the cornerstones of compliance. In a nutshell, it prohibits discrimination based on protected class status – race – sex- age. All too often I see instances where a company, manager, director or leader gets themselves and their organization in a bunch of trouble because they try to manipulate and abuse the law, instead of uphold it. Both sexual harassment and racial discrimination claims are up according to the EEOC.

Lately the Civil Rights laws have changed to include sexual orientation and preference, the LGBT community. That’s cool but I wonder if people really understand the origin of Civil Rights – it is about more than sexual freedom.

The American Negro (black) was the first real model for Civil Rights in this country. Civil rights and liberties are what black people hung for, got shot for, got beat for, got imprisoned for, lost their families for, deemed as less than a human for…it was all for civil rights; the right to be treated like a human. All we wanted was to be included, accepted, and appreciated.

Civil Rights laws were created to implement and protect diversity in American.

Today claims of racial discrimination are tagged as “playing the race card.”  Which implies that race is not the issue but is being used as a pawn to evoke feelings of disparate impact or treatment. Blame O.J. Simpson for that.

Diversity in Business

I have a Master’s in Labor and Human Resources from The Ohio State University. I’ve learned a lot about the history of labor in America and I work with a lot of HR professionals and professional associations on workforce data. I do a lot of research on various facts of the job market and sometimes we have to really focus on issues of diversity. Just as in the example about diapers at the beginning of this article, it’s my job to make sure hiring managers and authorities understand the importance of implementing diversity into their work organizations.

I have to remind people that there is still work to be done, but it’s going to take significant investment- if you are serious about it. Things are definitely better now than they were 30 or 40 years ago. But statistically blacks and Hispanics still lag all the categories that matter. For instance:

  • There’s only 1 American black billionaire – Oprah!
  • How many black and Hispanic CEO’s can you name?
  • What’s the unemployment rate for blacks and Hispanics versus all other groups?
  • What’s the average salary of blacks and Hispanics versus whites?
  • Who gets the highest interest rates on loans (on average) blacks, Hispanics or whites?
  • What’s the % of blacks and Hispanics in prison versus whites?

The numbers don’t look encouraging. Let’s hit closer to home – think about your office – how many blacks or Hispanics do you have working there? Now what’s their average salary in comparison to the whites in your organization? How about the titles, how many blacks or Hispanics in your company hold prestigious titles – supervisors don’t count – babysitters supervise!

Affirmative Action and Diversity

Yes, I am challenging you because most of you will fail! You need to look at Diversity seriously. Are you making a genuine investment in diversity in your organization and institutions? Are you recruiting for diversity? Are you spending money to attract the best talent to your company and workplace? Are you identifying minorities internally for succession planning? Are you developing and training those valued assets for future opportunities?

Some people say there is no need for Affirmative Action in America, but as an HR professional, I can tell you, that’s a lie. If left without checks and balances, we all tend to pick and choose the people we can relate to the most. If you were to walk into a room with 5 different groups of people, you would gravitate to the group that MOSTLY looks like you. These are the same groups we offer opportunities to.

In HR, we have the Society of Human Resource Management professional association or SHRM. And every year there is the conference season that usually kicks off in the spring and goes all the way until November. And I see a lot of my colleagues attending these conferences and sharing ideas and thoughts –BUT, there is also a Diversity and Inclusion Conference held annually, and I hear just about NO ONE talking about it. It’s interesting, HR pros who love conferences and suppose to champion the diversity cause but when the Diversity Conference comes up, we’re quiet as church mice – myself included – I have to be a better example…I have to invest more.

It’s time to stop talking about diversity and get serious about it.

When I hear Diversity I think it’s all B.S. – its lip service – it’s rhetoric and political correctness – it sounds good and it makes people feel good but there is no action.

We use the word “fit” as a way to justify how we close ourselves to other cultures and differences; they don’t “fit” our brand or “I don’t think it would be a good fit.”

In HR, we tell our workers to get out of their comfort zones and try new things yet we don’t hire or recruit out of our comfort zones – we hire who we are comfortable with and who “fits”.

Diversity Is Irrelevant Until…

When will Diversity be relevant? When there’s an investment made in it – when you put your money where your mouth is – when you put resources behind Diversity then it’ll be  valued and respected , other than that – it’s just noise –plain vanilla noise at that.

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One day, I noticed my oldest niece was crying, so I asked what was the matter? She said “Nothing, I’m just going through a lot of stuff right now.” My first thought was, “So what, join the club kid.” Then I thought, what could she possibly be going through as a teenager that I wouldn’t understand? So I sat her down for a little talk.

I asked her, “What do you plant flowers in?”

She replied, “Dirt.”

“Right, dirt! What else can you use instead of dirt?”

“I don’t know, soil?”

“Good. And what makes good soil?”

“Hmm, manure?”

“Exactly – manure! And what is manure?”

She laughed…

I told her “In life, you’re going go through some shit. And whatever it is, it’s only going to make you stronger and better, if you learn from it.”

Then I told her, “It’s just getting started!” And she will go through a lot more dirt and manure as she continues on but if she just keeps pushing and fighting, she will learn so much about herself – her strengths – her abilities and she will come out smelling just like a rose.

Ironically, I was reminded of this conversation when I heard Jay-Z say during an interview, “There are no lessons learned from success.” I thought to myself, genius! He’s right. You learn the most from failure. When you go through trials and tribulations you are experiencing life’s greatest lessons. Just about any successful person I’ve known or read about had to go through a storm.

Watch out, here comes a sports analogy!

Michael Jordan’s Nike commercial is legendary where he talks about all the shots he’s missed in his career. We all know about the shots he’s hit and titles he’s won but did you watch him and his Bulls teammates lose to the Detroit Pistons for years? Took him 7 years to win a title, 7 failed attempts, but each time he learned a little more about what it took to be a champ.

There’s a million clichés and examples but the bottom line is this, you are going to have some tough times and difficult situations. It’s called adversity – and it can kill you – if you let it.  But that’s only if you let it. You have to learn how to deal with the issues and work through the hard times.  One thing that we all love about the human experience is a comeback. We love to see someone get knocked down and then lifted back up.

Watch out, here comes more sports analogies!

Think Kobe Bryant, Lebron James and most notably and recently Tiger Woods. he’s number 1 in golf again.

Jay-Z went on to say “that excellence is sustainability” which means the ability to maintain success and relevancy. All of these sports figures worked hard through adversity and even harder once they gained a small amount of success. They never stopped. As hard as it is to be successful, that’s the easy part – staying successful is the hard part. You can get a job, but can you keep it? You can get a house, but … well you get it.

Going through the storms of life, learning tough lessons and working just as hard (if not harder) to maintain your success – who knew Jay-Z was so insightful –sounds like he’s learned a lot from life lessons.

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Tell me this hasn’t happened to you before, you’re out with friends and new acquaintances and everything is going great, then of course the conversation veers into work or the office dealings. Someone tells a great story about an inappropriate relationship, a rigged promotion and all of a sudden your HR brain kicks in. Here’s an unofficial stat (F.M.A. (from my a**)) – there are over 1.2 million HR blog posts that are inspired by a social experience or interaction.

So you ask probing questions; try to explain why the company took action or educate them on what actions should have been taken. Then you realize you’re doing it again. That HR hat has popped on and now you are in full on geek HR mode.

I have this one friend, I love her dearly, she tells me “Chris, I love talking to you but I hate when you put that effing HR hat on!!

Oh I’m the only one right!? No we are a bunch of geeks – a motley crew if there ever was one.

My friends are reluctant to talk to me about work related things (they only want HR when they need HR) because they say that human resources are focused on all the wrong things and they take the fun out of everything. They are right you know. We do focus on the wrong things. We are so focused ourselves and our workload that we rarely take time to focus on those that need us the most – the people.

That’s not totally our fault though – see we are trained and educated to protect the company against liability at all costs. We are tasked with forecasting problems, developing strategies to fix problems often times before they happen. We’re forced to cleanup messes, and fix things as if we’re Olivia Pope – you know the character on ABC’s “Scandal”, she’s a professional fixer. She can spin anything!  We do all this under the umbrellas of compliance and corporate policy.

Don’t get me wrong people need structure. Have you heard of some of the foolishness that some people try to get away with? It’s incredible. You name it, its happening; sex, drugs, and videotape – sure! And that’s not all.

The news is the worst! I mean you can’t turn on the tube or the net without seeing something crazy at work; a CEO accused of misconduct, employee theft, violence in the workplace, or my current favorite revoking ROWE (work from home…okay technically it means Results Oriented Work Environment) benefits.

We’re so used to fixing stuff and applying HR principles that we can’t always control it. Sometimes we even miss it. So when we’re sittin’ around shootin’ the breeze it just happens – work creeps in and that HR hat slide on. Just sitting there – hanging out and checking the scene.

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In the summer of 2012 millions of people were outraged by comments from the CEO of the fast food restaurant chain Chick –fil-a. He condemned gay marriage but in the headlines he was labeled as intolerant and hateful. There were demonstrations outside of the restaurants nationwide. I remember reading someone’s article claiming the food tasted better before it was covered in hate. If you thought that was something … well, now there’s this, Diane Helms.

Have you heard of Diane Helms? She is a 22 year old resident of Turlock, CA. After the re-election of President Obama, November 6th 2012, Diane took to social media; Facebook specifically, to voice her displeasure. Diane posted “And another 4 years of this n*gger.  Maybe he will get assassinated this term ..!!”  Diane’s post has since been removed and she is now the focus of an investigation by the Secret Service.

Before you chalk this up to a young person not understanding power and seriousness of social media, let me add that Diane was interviewed by local journalist where she was either defiant or oblivious, I choose believe she is defiant. She said “I didn’t think it was that big of a deal…” “…If it (the president being assassinated) was to happen, I don’t think I’d care a bit” , “…Uhm okay but what did I do wrong…what are they gonna do?” Check the video.

I try to stick to the facts and refrain from any disparate treatment feelings because thanks to that effing O.J. Trial, any time a Black person points out racism, they are labeled as playing the race card, which insinuates race is unfairly being introduced and manipulated into a situation without merit or cause. Sometimes folks it’s NOT a matter of race, but this IS a matter of race.

Diane Helms is racist. Diane Helms is intolerant. Diane Helms is the living definition and personification of a dogmatist bigot. And that’s as simple, pure, plain and NICE as I can say it. She is one sad sack of hate.  (…have I belabored it? GOOD!)

The HR Play

I’m very proud of the way ColdStone Creamery handled the situation. As soon as they were made aware of comments, they fired her. They also released a tweet, “This employer is no longer w/the company & her disgraceful and completely unacceptable comments do not reflect our views.” Kudos to ColdStone, it seems your ice cream maybe covered in a bunch of stuff, but hate isn’t one of them.

There are lessons to be learned here, Leaders (notice I said Leaders, and not bosses) Leaders, talk to your employees about social integrity. Explain to them that they are representatives of your organization within their communities and beyond. Let them know that the things that they do and say can reflect and impact your company both positively and negatively.

You cannot stop social interaction. You can only encourage and promote responsible behavior. By incorporating responsible social interaction through the company’s communication; press releases, tweets and Facebook posting, you are training your employees. Now you can’t stop everyone from behaving badly, no matter how many policies you create however you can take swift corrective action just like Cold Stone Creamery.  In order to take action, you have to be aware, which means you need a corporate social identity.

Make no mistake ladies and gentlemen; you have a Diane Helms in your organization. Your Diane Helms may be racist or maybe they don’t like gays, or whites, or Hispanics or women, or men, or HR. Whatever the case, you have small minded people in every organization which is why as corny and lame as YOU may think it is, you still need sensitivity training. Yes, sensitivity training.  They used to do that  but now it’s seems that after job training the only training employers provide is sexual harassment training which tends to be more of “How to…” than a “How NOT to..” guide.

We need to add some social media questions to the interview process and measure the responses to ensure that the interviewee is at least aware of how important it is to have some sort of decency in their social interactions. Especially in jobs which are in retail, consumer goods and services.  Maybe you should hire a social media team and there is no such thing as an expert in social media because it’s too new, still evolving and changing – so don’t put that (social media expert) on your job description, but hire some social savvy employees to help you learn how to use and engage social technologies. Positively! Responsibly!

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You can’t help but to be inspired while watching the Olympics. The stories are compelling, the will power, the training and sacrifices are unbelievable. But is it me or did we also witness the feminization of sports, leadership and well the Olympics? Other than the men’s swim team and the men’s basketball team can you name 5 other men who won gold? I’ll wait….Actually I won’t.

Were the female sports highlighted and broadcasted more than the men or did the men not bring in the gold like the ladies? Some of the competitions were Olympic firsts, like female boxing. The ladies just seem to be everywhere. There aren’t official stats on this but it seemed like NBC aired more of the women’s sports like badminton, volleyball, floor exercises, ping pong, swimming, and synchronized swimming and on and on.

Hey no complaints here, because those ladies earned it and frankly, there are worst things to look at than athletic females competing and getting all sweaty. Let’s move on. In the midst of all this competition, sandwiched between Michael Phelps and Usain Bolt’s historical efforts, the girls killed it. In fact of the 46 US gold medals, 29 were won by female athletes.

Check these sisters out.

  • Gabby Douglass- 1st African American to win the women’s all-around gymnastics gold
  • USA Women’s Basketball Team – Won gold for the 5th straight Olympics and a 40 game win streak
  • Allyson Flex – Won 3 Olympic gold medals in track and field, first time since Florence Griffith-Joyner
  • USA Women’s 4 x 100 Relay Team – Won gold while breaking Olympic and World Records
  • Melissa Missy Franklin – 17 year old winner of 4 gold medals in women’s swimming
  • Claressa Shields – Won gold in the Olympic debut of women’s boxing

Thank you Title IX and VII. From a (HR) business, real world standpoint you can add Yahoo’s! new CEO, Marissa Mayer and the 1st female referee in NFL history, Shannon Eastin, to the list of recent women history makers (ballers). We’ve got ourselves a full-fledge female revolution people.

Go ahead ladies, get it done. Historically when women break barriers they break barriers for all of us, especially minorities. Generations of kids (boys and girls) will be inspired by what they have accomplished.

Don’t worry guys you still make more money, for now.

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